1. General terms and conditions
The following terms and conditions (henceforth: the Terms and Conditions”) are valid between you and CHATTY (Reg. No.71616420) (henceforth: CHATTY; may be referred to as “us” and “we”) and apply to all use of and orders placed on CHATTY website chatty.cz, and orders made by telephone or e-mail. Please note that CHATTY does not guarantee that all products presented on the Website are in stock or are available for purchase. CHATTY reserves its right to stop selling a product. Orders can only be placed by persons that are 18 years or older and are located in Czech republic at the time of the placement of the order. CHATTY reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes. Please note that the terms and conditions valid for your order is always the terms and conditions that is in effect as of the time that you place your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.
The language of the Terms and Conditions is English.
3. My account
When you place an order on chatty.cz an account will be created in our customer management system. The only information that will be stored is the information you provide to your order such as shipping and billing address as well as email address.
4. Placing order
5. Order confirmation
After submitting your order, we will send you an order confirmation e-mail with your order number, details of the product you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.
6. Acceptance and shipping confirmation
Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order. Please note that CHATTY does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by e-mail. If we already have received payment for such product we will refund you the amount of the purchase.
CHATTYs’ goal is to describe the products at the Website as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors. CHATTY cannot be held responsible for any such discrepancy.
The prices and delivery costs shown on the Website include VAT. The prices and delivery costs shown on the Website may vary from time to time and CHATTY is not bound by the price until CHATTY has accepted the order by sending the shipping confirmation to you. The prices may also vary between the physical store and the Website. If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by e-mail about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be cancelled. CHATTY always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order we will refund you the amount of the purchase. Please also note the CHATTY may cancel the order even if it has been accepted by CHATTY under the condition that you realize or should have realized that the price information was incorrect. The delivery costs are shown in connection with the shipping methods at the checkout stage.
The following payments are accepted.
When selecting the PayPal option, you will be directed to the PayPal site to “Log In” and review the amount shown before clicking “Pay Now”. Once this transaction is complete, you will then return to the Website.
— Shipping methods
We offer different shipping methods to meet your needs as further specified when you check out. Dispatch of orders may take up to 7 business days but we aim to dispatch all orders within 24 hours during weekdays, or 1-2 business days during sales periods. Please note that delivery times are provided as guidelines only, and commence from the date of dispatch. The delivery times do not take into account possible delays caused by payment authorization and/or stock availability. If CHATTY fails to deliver within 30 days, you may have the right to cancel the purchase.
Your order will be delivered to your local delivery point via Czech Post.
— First-time order policy
For security purposes, CHATTY reserves the right to ship first-time orders to the cardholder's verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.
11. Right of withdrawal and returns
You are entitled to withdraw your purchase or exchange your product by submitting or sending notice thereof to CHATTY within 14 days of the date on which you have received the product. The notice may be sent in different ways. Preferably, you can use our return form provided together with the delivery. Please send the notification to our address Haštalská 23, 110 00, Praha 1 or e-mail it to firstname.lastname@example.org. Please note that you of course do not need to use the special forms but may send us a letter or an e-mail to the above-referenced mailing and e-mail addresses including information that you will withdraw or exchange your purchase. If you send us an e-mail we will send you a confirmation upon receiving your notice. Please always refer to your order number in you communication with us. You may wish to keep a copy of your cancellation notification for your own records.
— Refund relating to the right of withdrawal
If you choose to withdraw your purchase in accordance with the terms set forth in this section 11, CHATTY will issue a refund of the amount paid to CHATTY including the shipping cost you have paid for the delivery from CHATTY to you. However, if Czech Post has been used, CHATTY will not issue a refund of the original shipping fee. CHATTY will pay the refund within 14 days of the date on which we have received your notice of withdrawal, under the condition that CHATTY has received the product/s from you or if CHATTY has obtained proof that the products have been sent back to CHATTY. The refund is made using the same payment method you used at the purchase if you do not explicitly accept another method. You will not be charged extra if another payment method is used. Please note that CHATTY only issues a full refund if the product/s is in the same conditions as at the time of delivery. If the products’ value has diminished due to your handling of the products to a greater extent than is necessary in order to ascertain its characteristics or function, you have an obligation to reimburse us. Thus, CHATTY then has the right to withhold such amount of the refund. To avoid a deduction, please make sure the product you wish to refund is in the exact same condition as when you received them, with tag and seal still attached.
Purchased products are exchangeable into a different size and color in accordance with the terms set forth in this section 11. All exchanges are based on stock availability. If you have exchanged a product, CHATTY will pay the shipping costs for the new product.
Please note that sale products are non-exchangeable but can be returned with a full refund.
— Shipping costs for returning the products
CHATTY can't offer a free return service and CHATTY will not pay the shipping cost for returning the products sent from Czech republic in accordance with your right of withdrawal and exchange.
— Returning the products
Upon your withdrawal or exchange of your purchase, please return the product/s as soon as reasonably practicable but no later than 14 days after sending your notice.
If you receive defective products, please notify us immediately. You are entitled to complain about defective products within two years. However, you must always notify CHATTY within a reasonable time after you have detected that the products are defective. If CHATTY consider the products to be defective, CHATTY will make a full refund.
13. CHATTY quality guarantee
CHATTY acts in accordance with applicable consumer regulations. Please notify us as soon as possible after receiving defective products.
14. Copyright permission notice
Copyright in the documents provided in this site (including, without limitation, the trademarks of CHATTY, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to CHATTY and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from CHATTY. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
CHATTY' trademarks include but are not limited to the CHATTY name and logo, CHATTY and CHATTY denim. Please note that your use of this Website does not grant you any rights to use our trademarks.
18. Resale policy
You may purchase products on for personal use only and not for resale. By placing an order on www.chatty.cz, you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.
20. Information on the website
CHATTY cannot promise that the content of the site is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. CHATTY may, at any time, amend the content of the site. Although CHATTY strives to display the correct texts, images and pricing on the site and online shop, errors may occur. Part of the services provided through the site are maintained by third party operators. In situations where CHATTY acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. CHATTY cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. CHATTY cannot guarantee problem-free, uninterrupted, and secure access to the site.
The Website may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.
21. Violation of rules
CHATTY reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.
22. CHATTY responsibility
CHATTY liabilities to you are limited in each separate case to these Terms and Conditions unless otherwise is stipulated by law. In no case whatsoever will CHATTY assume any liability for indirect damages such as loss of profit or in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. CHATTYs’ liabilities to you will never exceed your total purchase amount for each order. In case of force majeure, CHATTYs’ obligations will be suspended. The contract between you and CHATTY can, in such cases, be partially or fully terminated by yourself or by CHATTY.
23. Provisions severability
If any part of these Terms and Conditions are held to be invalid or unenforceable, such determination shall not invalidate any other provision of these Terms and Conditions; instead the invalid terms and conditions shall be replaced with other terms in order to give effect to the commercial intentions of these Terms and Conditions.
25. Governing law
These Terms and Conditions are governed by the laws of Czech republic (excluding the international sale of goods act). Any disputes pertaining to these Terms and Conditions will be exclusively referred to the district court of Prague, as the court of first instance.
25. Company information
110 00 Prague
Telephone: +420 608 139 967
26. Version of the terms and conditions
If there is any conflict, ambiguity, or discrepancy between the English version and a version in another language, this version shall always prevail. The latest update of the Terms and Conditions of CHATTY was made in February, 2016.
All products purchased on the Website may be returned within the following time frame at your own risk. You need to inform us of your intention to return the product(s) within 14 days after the day on which the product(s) come into your physical possession (or into the possession of a third party other than the carrier and indicated by you). You then need to physically return such product(s) to us without undue delay and in any event not later than 14 days after the day you informed us about your intention to return the product(s).
For return any product you must inform us:
Telephone: +420 608 139 967, +420 777 806 212
Mon - Fri 10.00 - 18.00
Please make sure that you do not have returns from multiple orders in one parcel to ensure that you get your refund as quickly as possible.
Returned goods must be returned in the same condition as they were sent – and must have their original label. We will not accept or refund goods that have been worn or washed.
If the goods have deteriorated due to a more extensive use, we reserve the right to send the product back to the shipper.